Managed IT Support Plans & Pricing
Clear, fixed monthly pricing with no hourly billing surprises. Choose the plan that fits your business — upgrade or downgrade any time.
View Our Plans Book a Free AssessmentOur Managed Support Plans
Every plan includes unlimited remote support, Microsoft 365 administration and security monitoring. The difference is scale, depth and how much we manage on your behalf.
Essential
For sole traders and small teams up to 5 users
ex. VAT · 30-day rolling agreement
- Unlimited remote support during business hours
- Microsoft 365 administration & licence management
- Security baseline: MFA enforced, legacy authentication blocked
- Monthly patching and system health checks
- Email, phone and remote session support
- Quarterly security posture review
Professional
For growing businesses up to 15 users
ex. VAT · 30-day rolling agreement
- Everything in Essential, plus:
- Managed endpoint security with ransomware protection
- Microsoft 365 cloud-to-cloud backup included
- Network & Wi-Fi monitoring across your site
- Priority response — same-day resolution target
- Monthly reporting on uptime, threats and patching
- Named engineer with direct contact details
Premium
For established firms up to 30 users
ex. VAT · 30-day rolling agreement
- Everything in Professional, plus:
- Advanced EDR with behavioural detection & remediation
- Full security hardening programme & device encryption
- Cyber Essentials readiness support
- Strategic IT roadmap reviewed each quarter
- Multi-site and remote-worker coverage
- Documented continuity & disaster recovery plan
Need more than 30 users, multiple locations, or a bespoke requirement? We'll build a custom plan around your environment — request a tailored quote.
Included in Every Plan
These aren't upsells. Whatever plan you choose, you get these as standard.
Direct Engineer Access
You speak to the engineer who does the work. No ticket queues, no scripted first-line, no repeating yourself.
Onboarding Included
Your first-month security audit and full onboarding are included in the plan price — not billed as a separate project.
No Hourly Billing
Day-to-day support is covered by your monthly fee. You will never receive a surprise invoice for a routine fix.
30-Day Rolling Terms
No multi-year lock-in. Stay because the service is good, not because a contract says you have to.
Optional Add-On Services
Enhance any plan with additional protection, productivity or connectivity. Add or remove these at any time.
Security & Protection
Layer defence on top of your plan's included security baseline.
| Service | What It Provides | Price |
|---|---|---|
| Advanced Endpoint Security | AI-driven ransomware protection, exploit prevention, behavioural detection and automatic remediation. | £7–£10/device/month |
| Web & Threat Filtering | Blocks malicious, phishing and inappropriate websites while improving staff productivity. | £2/user/month |
| Device Encryption Compliance | Full BitLocker/FileVault enforcement, compliance tracking and lost-device data protection. | £2/device/month |
| Keeper Password Manager | Enterprise-grade password vault with dark web monitoring, shared folders, admin console and policy enforcement. | £4/user/month |
Backup & Resilience
Because Microsoft's platform availability is not the same as your backup.
| Service | What It Provides | Price |
|---|---|---|
| Microsoft 365 Cloud Backup | Daily cloud backups for email, OneDrive, SharePoint and Teams with rapid restore capability. | £3–£6/user/month |
| Extended Device Warranty & Replacement | Hardware lifecycle monitoring and proactive device replacement planning. | £3–£5/device/month |
Network & Connectivity
Reliable infrastructure underneath everything else.
| Service | What It Provides | Price |
|---|---|---|
| Managed Network Monitoring | Proactive monitoring and optimisation of routers, switches and wireless access points. | £15–£25/site/month |
| Business Fibre Broadband | Full-fibre FTTP circuits supplied and managed — often replacing costly leased lines at a fraction of the price. | Quoted per site |
| VoIP Extensions | Cloud phone system with auto-attendant, ring groups and deskphone/softphone options. | £25 setup + £8–£12/month |
Productivity & Branding
Consistency and polish across everything your team sends.
| Service | What It Provides | Price |
|---|---|---|
| Exclaimer Pro | Centrally manage consistent, secure email signatures across Microsoft 365 and Google. | £1.50/user/month |
Fixed-Price Projects
One-off work quoted up front and delivered to a fixed price. No hourly estimates, no scope creep, no surprises.
| Project | Typical Scope | From |
|---|---|---|
| Security Audit | Full Microsoft 365 tenant review: MFA, conditional access, legacy authentication, backup posture and licence efficiency. | £350–£750 |
| Cyber Hardening | Implementation of security baseline across users and devices, with documentation. | £149 |
| Backup Setup | Configure and verify independent cloud-to-cloud backup for Microsoft 365. | £79 |
| Tenant Setup | New Microsoft 365 tenant built correctly from day one, including security defaults. | £300 |
| New Device Setup | Provisioning, enrolment, security configuration and user handover. | £250 |
| Network / Wi-Fi Fix | Diagnosis and remediation of coverage, throughput or stability problems. | From £120 |
| Small Office Network Build | Design and installation of switching, wireless and structured cabling for a small site. | £495 |
| Microsoft 365 Migration | Migrate mailboxes, files and identities from legacy or competing platforms. | £750–£1,200 |
| Server-to-Cloud Migration | Retire on-premises servers and move workloads to Microsoft 365 or Azure. | £1,200–£1,800 |
| New Office IT Setup | End-to-end IT for a new premises: connectivity, network, devices, telephony and security. | £995–£2,500 |
| Website / Email Fix | Resolve deliverability, DNS, SPF/DKIM and form-handling faults. | £120 |
All project prices exclude VAT. Final quotation confirmed after a short discovery call.
Pricing Questions, Answered
The things Directors ask us before signing.
What does "unlimited remote support" actually mean?
Day-to-day support for the users covered by your plan — faults, questions, user changes, email and access issues, troubleshooting — is included with no hourly charge. Major projects such as migrations, new office builds and large deployments are quoted separately as fixed-price work, so you always know before anything starts.
Is there an onboarding fee?
No. Your initial security audit and onboarding are included in your first month's plan price. We'd rather audit your environment properly at the start than discover problems six months in.
What if I need more users than my plan allows?
Additional users are charged at £12 per user per month, or we'll move you to the next plan up — whichever works out better value for you. We'll always tell you which is cheaper.
Am I tied into a long contract?
No. All plans run on a 30-day rolling agreement. There's no minimum term and no exit penalty. We'd rather earn your business each month than trap you in a multi-year deal.
Do you support both Windows and Mac?
Yes. We manage mixed environments as standard, including Microsoft 365 across Windows, macOS, iOS and Android. Mac-heavy creative and production environments are well within scope.
Are prices inclusive of VAT?
All prices shown exclude VAT. VAT is added at the prevailing UK rate where applicable.
Can I change plans later?
Any time, in either direction. If your team shrinks or grows, or your requirements change, we'll adjust your plan at the next billing cycle. No amendment fees.
Not Sure Which Plan Fits?
Book a free assessment. We'll review your current setup, tell you honestly what you need, and recommend the smallest plan that does the job — not the biggest one we can sell you.
Book a Free Assessment Call 01986 807342