Dedicated IT Support Retainers
Predictable monthly pricing with guaranteed access to your trusted IT partner. No surprises, just reliable support when you need it.
Choose Your Support Level
Three tiers designed for businesses at every stage of growth. All retainers include unlimited remote helpdesk access during business hours.
Bronze
- Proactive monitoring and maintenance 24/7
- Standard business hours (Mon-Fri, 9am-5pm)
- Basic Microsoft 365 administration
- Device onboarding assistance
- Monthly invoice, no commitment
Available Add-Ons
- Essential 365 backup
- Bitdefender GravityZone EDR
- Acronis cloud backups
Silver
- Proactive monitoring and maintenance 24/7
- Extended business hours (Mon-Fri, 8am-6pm)
- Advanced endpoint protection (EDR)
- Priority response times
- Monthly IT health report
- Basic cybersecurity review
Available Add-Ons
- Essential 365 backup
- Bitdefender GravityZone EDR
- Acronis cloud backups
- Zoho Assist remote access
Gold
- Proactive monitoring and maintenance 24/7
- Full network management
- Managed backup & disaster recovery
- Quarterly strategy reviews
- Cyber Essentials support
- Dedicated account manager
Available Add-Ons
- Essential 365 backup
- Bitdefender GravityZone EDR
- Acronis cloud backups
- Zoho Assist remote access
- OpenText M365 backup
- Keeper Security password manager
About Your Retainer Investment
Third-party licensing, software subscriptions, and hardware costs are billed separately at cost plus a standard management fee for administration.
This includes services such as:
- Microsoft 365 licensing (per user/month)
- Essential 365 backup subscription
- Antivirus/EDR licence renewals
- Hardware purchases or replacements
- Specialised software licences
Why Choose a Monthly Retainer?
Fixed monthly costs give you budget certainty while ensuring priority access to your dedicated IT partner.
Cost Predictability
Know exactly what your IT support will cost each month. No surprise invoices or hourly billing shocks.
Priority Access
Retainer clients receive faster response times and priority queue placement during incidents.
Better Value
Effective hourly rate starts at £49.50/hr for Bronze tier—lower than our standard £60/hour rate.
Strategic Partnership
We invest in understanding your business, enabling proactive advice rather than reactive fixes.
Flexible Scaling
Easily upgrade tiers as your business grows. Unused hours don't rollover, encouraging efficient use.
VAT Considerations
Currently VAT-exempt. When we reach registration threshold, retainer fees remain competitive.
Licensing & Software Subscriptions
We manage all third-party licensing on your behalf—at cost plus a standard management fee for administration.
Microsoft 365
Business Basic, Standard, Premium per user
Essential 365
Automated backup for SharePoint, OneDrive, Exchange
Bitdefender
GravityZone EDR with patch management
Acronis
Cloud-to-cloud backup solutions
Zoho Assist
Professional remote access platform
Keeper Security
MSP edition password management
All software prices quoted transparently before procurement. No hidden markups beyond standard management fee.
Ready to Get Started?
Book a free 30-minute consultation. We'll analyse your infrastructure, recommend the right tier, and outline any additional licensing requirements—with no obligation.
Schedule Your Free Consultation